Delete your dizay account

Applies to the dizay web app, Android app and iOS app published by Dizay LLC · Last updated: 13 September 2026

This page explains how to permanently delete your dizay account and the data associated with it, what is deleted, what we must keep for a limited time, and how to delete only some data instead.

Deletion is permanent. Export anything you want to keep first: in the app, use Settings → Export, or the export actions on notes. A cancelled subscription is not the same as a deleted account, and a deleted account does not cancel a store subscription (see below).

Option 1 — In the app (fastest)

Open dizay on web, Android or iOS and sign in.
Go to Settings → Account → Delete account.
Read the summary of what will be deleted and confirm with your password (and your second factor, if you enabled one).

Your account is deactivated immediately, you are signed out on every device, and server-side deletion starts. You do not need to contact support for this option.

Option 2 — By email

If you cannot open the app, send an email to privacy@dizay.app with the subject "Delete my dizay account" from the email address linked to your account, and include your username. We verify that the request comes from the account owner (we may ask you to confirm from within the app or reply to a verification email) and confirm the deletion within 5 business days.

What gets deleted

Your account, email address, sign-in credentials, social sign-in links and two-factor settings
All tasks, notes, drawings, checklists, labels, reminders and chats
The complete activity history
Voice recordings and transcripts
Data of optional tools you enabled: people and contacts you entered, loans, shared expenses, vault items, authenticator entries, sharing links
AI provider connections and keys you added
Push notification tokens, device and sync records
Local data on your devices is cleared the next time the app opens; you can also uninstall the app or clear the site data in your browser

Items you shared with other users are removed from their view; copies they made of shared content (for example an expense they already settled) stay with them.

What is kept, and for how long

Billing records required by tax and accounting law (invoice amounts, dates, country, the payment provider's customer reference; no workspace content), for the legally required period, typically 7 years.
Production data is removed within 30 days; encrypted backups expire within 90 days.
Support emails you sent us, for up to 12 months, unless you ask us to delete them too.
Security logs containing your IP address, for up to 90 days.

Subscriptions

Deleting your account does not automatically cancel a subscription bought through the App Store or Google Play, because Apple or Google bill you directly. Cancel it first in your Apple ID subscription settings or in Google Play → Payments & subscriptions. Subscriptions bought on the website with Stripe or PayPal are cancelled when the account is deleted; see the refund policy.

Deleting only some data

You do not have to delete the whole account. Inside the app you can delete individual notes, tasks, chats and recordings, switch off an optional tool (which deletes its data), remove a provider connection, and cancel your subscription without removing your account. Archiving a task is not deletion; archived items stay stored until you delete them.

Questions: privacy@dizay.app · Dizay LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States