Refund and cancellation policy

Last updated: 13 September 2026 · Applies to dizay Pro subscriptions sold by Dizay LLC

We want you to be happy with dizay Pro. This page explains exactly how cancellation and refunds work, depending on where you subscribed. Nothing here limits the rights you have under the consumer laws of your country.

Cancelling

You can cancel at any time. Pro features stay active until the end of the period you already paid for, then your account moves to the Free plan. Nothing is deleted; downgrading never blocks access to your data, exports or recovery.
Subscribed on the website (Stripe or PayPal): open the app, go to Settings → Subscription → Manage, which opens the Stripe customer portal or your PayPal subscription; or email billing@dizay.app. PayPal subscriptions can also be cancelled from your PayPal account under Payments → Automatic payments.
Subscribed through the App Store: manage it in your Apple ID subscription settings on your device.
Subscribed through Google Play: manage it in Google Play → Payments & subscriptions → Subscriptions.

Refunds for website purchases (Stripe and PayPal)

14-day guarantee: if you are not satisfied with a new Pro subscription, ask for a full refund within 14 days of your first payment. No questions asked.
Yearly renewals: if a yearly plan renews and you did not intend it, contact us within 14 days of the renewal for a full refund.
Monthly renewals are generally not refunded, but we always refund a duplicate charge, a charge after you cancelled, or a charge caused by a bug on our side.
Consumers in the European Union, the United Kingdom and other countries with a withdrawal right: you may withdraw from the contract within 14 days of purchase without giving a reason. By starting Pro immediately you agree that the service begins during the withdrawal period; our 14-day guarantee above gives you a full refund in that window regardless.
Refunds go back to the original payment method (card via Stripe, or your PayPal balance or funding source) and usually appear within 5 to 10 business days, depending on your bank.
Refunds are made in the currency and amount of the original charge; we do not refund bank or currency-conversion fees charged by third parties.

Refunds for App Store and Google Play purchases

Apple and Google process those payments and handle their refunds under their own policies; we cannot issue store refunds ourselves. Request a refund at reportaproblem.apple.com (App Store) or through the Google Play refund process. If you get stuck, email us and we will help you with the request.

Free trials and promotions

When a free trial is offered, we state its length and the price you will pay when it ends before you start it. You are not charged if you cancel before the trial ends. A trial is available once per person and plan. Promotional prices apply for the stated period and then revert to the standard price shown at the time of purchase.

Price changes

If we change the price of your plan, we notify you at least 30 days before it applies to your next renewal, and you can cancel before then. Store purchases follow Apple's and Google's price-change consent rules.

How to request a refund

Email billing@dizay.app from the email address linked to your account (or use the support page).
Include the date of the charge, the amount and, if you have it, the receipt or invoice number.
We reply within 2 business days and process approved refunds immediately.

Chargebacks

Please contact us before disputing a charge with your bank or PayPal; we resolve almost everything within two business days. Accounts with a chargeback on a charge that was already refunded, or that was valid under this policy, may be suspended until the matter is settled.

Consumer rights

This policy does not limit any statutory rights you have in your country of residence, including withdrawal rights for digital services in the European Union and the United Kingdom and refund rights under Australian, Brazilian and other consumer laws. Where a mandatory rule conflicts with this policy, the mandatory rule applies.

Questions? billing@dizay.app · Dizay LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States